Emergencies

If your credit card is lost or stolen, it is important to report it immediately.

You can call Nets – a Nordic provider of payments, card and information services – 24 hours, year round.

For Dankort, Visa/Dankort and Visa Electron, please call:

• +45 44 89 29 29

For MasterCard, Maestro, Visa and American Express, please call:

• +45 44 89 27 50

To deal with unauthorised charges, you must contact your own bank, which can also issue your new credit card.

114 is the service number for the Danish police. Dial 114 for general enquiries and if you:

• wish to report a crime that does not require urgent police presence
• have questions for example regarding your case, parking, traffic or other things
• want to pass on information to the police
• have a general enquiry to the police.

Calls to 114 are answered by the police’s service centres. The Danish police have 12 service centres, and you will be forwarded to the service centre in the police district you are in. If the waiting time is longer than expected, you will be forwarded to the first available service centre in the country.

If you are calling from a foreign mobile phone in Denmark or from a foreign country, you need to dial the country code for Denmark in front of the number: +45 114.

All calls to 114 are recorded.

• More information on the police's service number 114

The out-of-hours medical service is open when your own family doctor (GP, general practitioner) is closed – in the evening and at weekends.

If you fall ill or suffer an injury outside your own GP’s normal opening hours, you can call the out-of-hours medical service – if the problem cannot wait until your own GP is available.

A doctor will answer your phone call, and either:

• You will get a consultation on the phone
• You will be asked to come for a consultation at an emergency service centre
• Or – in special emergencies – a doctor will come and visit you in your home.

In many cases you will be asked to contact your own GP for a consultation.

The out-of-hours doctor can, among other things, prescribe medicines, refer you to an accident and emergency department or admit you to hospital.

The out-of-hours doctor will be able to assist you more quickly if you have your yellow health insurance card ready and if you have taken your temperature if you suspect you are running a fever.

• Find phone numbers of out-of-hours medical service in your region

Accident and emergency (A&E) departments treat serious injuries which your own family doctor/general practitioner (GP) is unable to treat, for example a broken finger.

Accident and emergency departments are often busy, so you may well have to wait.

In case of accidents and very serious injuries, always call 112.

In some regions you must make a call before going to the accident and emergency department. It differs from one region to another whether you are to call the accident and emergency department, your family doctor (GP) or others.

The links below will show you the addresses of all the accident and emergency departments in the country, and they will inform you of where you may have to call before going to the accident and emergency department:

• Emergency medical services in the Capital Region of Denmark (new window)
• Emergency contact information in Central Denmark Region (new window)
• Emergency care in North Denmark Region
• Emergency help from Region Zealand
• Emergency care in the Region of Southern Denmark

If you have an accident involving your teeth, there are emergency dentists that are open outside normal opening hours. 

The emergency dental service treats both adults and children.

Please note that such consultations and treatments are considerably more expensive than dental care provided during usual opening hours.

• Emergency dental care in the Capital Region of Denmark (in Danish)
• Emergency dental care in Central Region Denmark (in Danish – new window)
• Emergency dental care in the North Denmark Region (in Danish)
• Emergency dental care in Region Zealand (in Danish)
• Emergency dental care in the Region of Southern Denmark

You can report a theft online on the website of the police.

Please note that attacks, housebreaking/burglary or other offences that demand immediate intervention by the police must be reported to the police by phone or by personal application.

In very urgent cases you must call 112.

To contact your local police office, please find addresses and phone numbers on the website of the police.

• Find your local police office (new window)
• Report a theft online

The sirens in Denmark are used to warn the public in case of major emergencies that require people to go indoors to avoid being affected by for instance chemical gasses, radiation or hazardous smoke.

The sirens are tested with sound every year on the first Wednesday in May at 12.00.

• Siren warning and the sounding of sirens (PDF)

Siren warning on your mobile phone

Beginning in 2023, siren warnings also sound on your mobile phone. 

The mobile siren is tested at the same time as the physical sirens – every year on the first Wednesday in May at 12.00.

For more information on the mobile test, please see the website of the Danish Emergency Management Agency:

• Sirenen – Denmark's mobile-based warning system

For information in other languages, for instance Arabic, Bosnian, Ukrainian, Somali and Turkish, please see the posters: 

• Sirenen – mobile-based warning (in other languages)